Blocco improvviso computer nuovo

[tecnicoinformatico82]

Buongiorno o buonasera ,

ho da circa un mese un computer assemblato , un i7 con 16 gb di ram , scheda video r9 270 , cmq una bella bestiola pero' ogni due settimane mentre lo utilizzo si blocca totalmente e quindi richiede il riavvio , leggendo su qualche forum ho capito che questo puo' essere un problema di driver e volevo anche il vostro parere tecnico.
Esiste un modo per capire da cosa proviene il blocco ??? con il gestore eventi ?????

Non so se ne puo' parlare qui.
No, meglio di no.
By crazy.cat

Grazie e cordiali saluti

Ps: utilizzo Windows 7 Professional Originale

[crazy.cat]

Inizia a controllare il visualizzatore eventi, poi se hai delle schermate blu controlla da cosa sono provocate con blueescreenview.

[gioia271965]

Proverei a fare un tentativo, forse banale...userei il pc per qualche tempo senza scheda video. Solo con la scheda integrata...magari è una cavolata ma in un caso più unico che raro mi è capitata una cosa del genere e il problema era proprio in una sorta di incompatibilità della scheda video con la scheda madre...

[tecnicoinformatico82]

Buongiorno ,

grazie a tutti per le risposte , allora non ci sono schermate blu , mentre navigo si blocca tutto , rimane tutto fermo e lo devo per forza riavviare.

Ecco le caratteristiche :

Sistema Operativo
Windows 7 Professional 64-bit SP1
CPU
Intel Core i7 4790 @ 3.60GHz 31 °C
Tecnologia Haswell 22nm
RAM
16,0GB Canale Doppio DDR3 @ 666 MHz (9-9-9-24)
Scheda Madre
MSI Z87-G43 (MS-7816) (SOCKET 0) 30 °C
Grafica
BenQ GW2450H (1600x900@60Hz)
3072 MBATI AMD Radeon R9 200 Series (Sapphire/PCPartner) 33 °C
Memorizzazione
111GB Samsung SSD 840 EVO 120GB ATA Device (SSD) 29 °C
Drive Ottici
ASUS DRW-24F1ST a ATA Device
Audio
Realtek High Definition Audio
Sistema Operativo
Windows 7 Professional 64-bit SP1

[tecnicoinformatico82]

Mi sono permesso anche di mettere un log di Hithis jack

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:30:07, on 30/09/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17280)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTsysTray8.exe
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\MSI\Super-Charger\Super-Charger.exe
C:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\TeamViewer\Version9\TeamViewer.exe
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_15_0_0_152.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_15_0_0_152.exe
W:\Desktop\Generali Server\Programmi Da Installare\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.9012.1008\swg.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office15\URLREDIR.DLL
O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\PROGRA~2\MICROS~2\Office15\GROOVEEX.DLL
O4 - HKLM\..\Run: [Sound Blaster Cinema] "C:\Program Files (x86)\Creative\Sound Blaster Cinema\Sound Blaster Cinema\SBCinema.exe" /r
O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
O4 - HKLM\..\Run: [USB3MON] "C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
O4 - HKLM\..\Run: [Super-Charger] C:\Program Files (x86)\MSI\Super-Charger\Super-Charger.exe
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [ViaEmail] HH
O4 - HKLM\..\Run: [Adobe Creative Cloud] "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" --showwindow=false --onOSstartup=true
O4 - HKLM\..\Run: [CanonQuickMenu] C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE /logon
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Avira Systray] C:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'SERVIZIO LOCALE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'SERVIZIO LOCALE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'SERVIZIO DI RETE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'SERVIZIO DI RETE')
O4 - Startup: rete - collegamento.lnk = C:\Users\ttc\Desktop\rete.bat
O4 - Global Startup: ISCTSystray.lnk = C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTsysTray8.exe
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office15\EXCEL.EXE/3000
O8 - Extra context menu item: I&nvia a OneNote - res://C:\PROGRA~1\MICROS~1\Office15\ONBttnIE.dll/105
O9 - Extra button: Invia a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: I&nvia a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra button: Lync - Chiamata con un clic - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra 'Tools' menuitem: Lync - Chiamata con un clic - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra button: &Note collegate di OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: &Note collegate di OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{233472A1-37C3-4B66-975E-2A25BA673E64}: NameServer = 192.168.1.1
O17 - HKLM\System\CS1\Services\Tcpip\..\{233472A1-37C3-4B66-975E-2A25BA673E64}: NameServer = 192.168.1.1
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Avira Pianificatore (AntiVirSchedulerService) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira Real-Time Protection (AntiVirService) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Autodesk Content Service - Unknown owner - C:\Program Files (x86)\Autodesk\Content Service\Connect.Service.ContentService.exe
O23 - Service: Avira Service Host (Avira.OE.ServiceHost) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\My Avira\Avira.OE.ServiceHost.exe
O23 - Service: Servizio Bonjour (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service 64 - Flexera Software, Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe
O23 - Service: Foxit Cloud Safe Update Service (FoxitCloudUpdateService) - Foxit Corporation - C:\Program Files (x86)\Foxit Software\Foxit Reader\Foxit Cloud\FCUpdateService.exe
O23 - Service: Futuremark SystemInfo Service - Futuremark Corporation - C:\Program Files (x86)\Futuremark\Futuremark SystemInfo\FMSISvc.exe
O23 - Service: Servizio Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Servizio Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Servizio iPod (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Smart Connect Technology Agent (ISCTAgent) - Unknown owner - C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTAgent.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: McNeel Update Service 5.0 (McNeelUpdate) - Robert McNeel & Associates - c:\Program Files (x86)\McNeelUpdate\5.0\McNeelUpdateService.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: MSI_SuperCharger - MSI - C:\Program Files (x86)\MSI\Super-Charger\ChargeService.exe
O23 - Service: MSI_Trigger_Service - MICRO-STAR INTERNATIONAL CO., LTD. - C:\Program Files (x86)\MSI\MSITrigger\MSI_Trigger_Service.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TeamViewer 9 (TeamViewer9) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version9\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 13064 bytes

[crazy.cat]

Non hai messo però cosa trovi nel visualizzatore eventi...

[Al3x]

i freeze, oltre a problemi di malware o driver non aggiornati, possono derivare da altre cause:

ram difettosa -> memtest
ventole e dissipatori sporchi -> pulizia
condensatori danneggiati -> sostituzione componenti o dell'intera piastra madre

[ninja]

Sul mio PC capitò che dei freeze del sistema fossero causati da un dissipatore che si era parzialmente staccato, quello della scheda video, ma può accadere anche al processore (per esempio per la rottura dei gancetti di plastica del supporto predisposto sulla scheda madre a cui si aggancia il dissipatore)...

... per cui ti consiglio di controllare anche questo, oltre all'accumulo di polvere come giustamente consigliato da Al3x.

Infine ti consiglio di dare un'occhiata anche ai parametri SMART del disco fisso (non ti fidare solo dell'eventuale segnalazione di qualche programma di analisi della salute del disco), sempre per esperienza personale mi è già capitato un disco fisso SATA (non era un SSD, però controllare non fa male) con settori difettosi che per qualche motivo il controller interno del disco non li rimappa e li segnava perennemante come "pendenti" e continua lasciarli disponibili rendendo inutilizzabile il sistema operativo nel giro di un paio di settimane nonostante l'utility di salute del disco (che valuta lo stato di salute in base a "certi" parametri SMART) non rilevasse anomalie (però "casualmente" cambiando il disco il PC non ha più avuto problemi).